Privacy and Cookies

The Royal Mint Limited, its group companies and its platforms (“The Royal Mint”), which this privacy policy covers, will ensure that when we collect your Personal Data it is:

• processed lawfully, fairly and in a transparent manner
• collected only for specified, explicit and legitimate purposes
• adequate, relevant and limited to what is necessary for the purposes for which it is processed
• accurate and up to date
• not kept in an identifiable form for longer than is necessary for the purposes for which you provided it
• secured by appropriate technical and organisational measures
• not transferred without adequate protection

It is important that we keep your information accurate and up-to-date and so in return, we ask you to:

• give us accurate information
• tell us as soon as possible if there are any changes, such as a new address

Other links within any of our platforms to other platforms are not covered by this policy.

This privacy policy relates to our customers, visitors, agents, suppliers, trading partners, and the other individuals and organisations which engage with us. However if you are signing up for a job alert or you are a candidate applying for a job with The Royal Mint, please refer to our Candidate Privacy Notice. Employees should refer to the Employee Privacy Notice.

Who are we?

The Royal Mint consists of the below listed companies.

Any Personal Data provided to, or gathered by, The Royal Mint Limited is controlled by The Royal Mint Limited incorporated and registered in England and Wales with company number 06964873 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

The Royal Mint Limited’s platforms include, but are not limited to, our websites and domains (including http://www.royalmint.com and http://www.886.royalmint.com) and our mobile applications.

Information Commissioner’s Office Registration Number: Z2075700.

VAT Registration Number: GB 256 5227 96.

Any Personal Data provided to, or gathered by, RM Assets Limited is controlled by RM Assets Limited incorporated and registered in England and Wales with company number 09058416 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

Information Commissioner’s Office Registration Number: ZA320379.

Any Personal Data provided to, or gathered by, RM Experience Limited is controlled by RM Experience Limited incorporated and registered in England and Wales with company number 10953110 whose registered office is at Llantrisant, Pontyclun, Mid Glamorgan, South Wales, United Kingdom CF72 8YT.

Information Commissioner’s Office Registration Number: ZA324165.

For further information regarding this policy, please contact our Data Protection Officer at the above listed address or using the following telephone or e-mail address:

Telephone: 0800 032 2154

E-mail: customer.services@royalmint.com

What is Personal Data?

Personal Data is any information identifying you or information relating to you that allows us to identify you. This can be either directly or indirectly from that data alone or in combination with other identifiers we possess or can reasonably access.

Personal Data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behaviour.

Personal Data includes Special Categories of Personal Data and pseudonymised Personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed.

Special Categories of Personal Data is information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, and biometric or genetic data. Although Special Categories of Information do not include information about criminal allegations, proceedings or convictions, there are separate safeguards relating to this type of information.

Pseudonymisation or pseudonymised is the replacing of information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information which is kept separately and secure.

What types of Personal Data do we collect?

The types of Personal Data that we collect include:

• Name;
• Age/date of birth;
• Contact information and user preference;
• Credit and debit card information and payment details;
• Contractual details including goods and services provided;
• Information related to and disclosed by agents, suppliers, trading partners and other individuals and organisations which engage with us;
• Copies of documents you provide to prove your age or identity;
• Device / Electronic identification data (the type of device that you use and unique device identifiers such as your IP address, device’s IMEI number, the MAC address of the device’s wireless network interface, and the mobile phone number, network and operating system used by the device);
• Content data (information stored on your device including login information, photos, videos or other digital content, and check-ins);
• Location data (some of our platforms utilise GPS technology to determine your current location. Some of our location-enabled services require your personal data for these features to work. If you wish to use this particular feature you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings.);
• Usage data (this includes details of your use of any of our apps and your visits to any of our websites including but not limited to traffic data and other communication data, and the resources that you access.);
• Unique application numbers (when you want to install or uninstall a service containing a unique application number or when such a service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.);
• Information collected through cookies; and
• Your vehicle details and registration number, your representative organisation (if applicable), and image (which may be recorded on CCTV) if your visit us.

We only routinely gather special categories of Personal Data with respect to visitors to The Royal Mint Experience booked on a VIP Tour. Visitors will be required to complete a Health Questionnaire before arriving. These questions are asked in order for us to determine if reasonable adjustments are required and if these can be made in relation to the tour. For example, visitors will be asked if they have a pace maker fitted as magnetic frequencies are in operation in some of the areas you may visit. Visitors will also be asked if they have a nut allergy as nuts are used in processes that visitors may encounter. Visitors to The Royal Mint Experience may also be asked to provide allergy information when ordering food or attending a catered event.

We do not routinely collect any information about criminal allegations, proceedings or convictions.

We do not routinely collect Personal Data about children under 16. There are a limited number of activities that we undertake which may involve the collection of children’s’ Personal Data, for example competition entries and photo/video permission forms. Where children’s’ Personal Data is processed it will be done so with the consent of whoever holds parental responsibility of the child.

For further information on the types of Personal Data that we hold on you, please contact us.

How and why do we collect Personal Data?

We collect Personal Data, for example, when you visit any of our platforms or locations, download or install one of our apps, create an account, place an order for products or services, make contact with us (including making a complaint or when applying to become an agent, trading partner or supplier), we make contact with you regarding procurement-related issues, you enter a competition, if you complete a survey we send or you otherwise provide a product or service review, or if you register to receive information about our competitions, products, services and offers.

We collect and process your Personal Data based on one or more of the following reasons / legal bases:

• It is necessary for us to perform a contract that you have entered into with us, or because it is necessary before entering into a contract (for example, to provide you with the product or service that you have requested or for us to ensure that you and/or your organisation’s capabilities match our requirements);
• You have given us consent to process your Personal Data for a specific purpose (for example, to provide you information about our competitions, products, services, offers and news);
• The processing is necessary for us to comply with our legal obligations (for example, to conduct know your customer checks);
• We have a legitimate interest to do so, and have taken your rights into consideration (for example, to obtain feedback on our products and services, to better understand you as a customer, and to operate a refer-a-friend scheme in order to reward existing customers and to bring in new customers); and/or
• The processing is necessary to protect your vital interests (for example, to protect your life)

As referenced above, we have a legitimate business interest (and in some cases a legal obligation) to process Personal Data in order to better understand our customers and the individuals and organisations that engage with us.  To do this we may combine the data that we collect directly from you and your organisation (if applicable) and from your interactions with The Royal Mint, with data that we obtain from third parties.

Fraud, money laundering and verification checks

With effect from 1^st September 2024 the following will apply : 

• Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
• The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
• Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.
• We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
• We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
• Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Profiling, Personalisation, and Interest-Based Direct Marketing and Targeted Advertising

We also have a legitimate business interest, for example, to help ensure that we provide products and services that are most relevant to the interests of our customers. Also keeping customers informed and to ensure that the information that we send them via email, post, by phone, or presented to them on our and third party platforms is relevant to their interests.

To opt-out of profiling, personalised and interest-based direct marketing, personalised and interest-based targeted advertising, update your contact preferences to opt-out of all forms of direct marketing.

Those who opted out prior to March 15th 2019 will not receive direct marketing but may still be subject to profiling. To opt out of this profiling you will have to opt-out of all forms of direct marketing again to refresh your opt-out date. You are able to update your Personal Data and adjust your contact preferences at any time, please see “How can I access or correct my Personal Data, request that it be deleted, ask for it to be transferred to another organisation or exercise any of my other rights?”.

Opting out of direct marketing will not impact the use of cookies, please see “This website uses cookies” for further information including how to change or withdraw your consent.

Stock Alerts

Where a product is awaiting stock you can sign up for stock alerts by registering your email under the ‘Email when back in stock’ sign up. We will then email you a one time notification when that particular item is back in stock. You will not receive direct marketing communications if you sign up to a stock alert, unless you have separately opted-in to receive those communications. Your stock alert sign-up will remain valid indefinitely until the item becomes available. If the product does not come back into stock, you will not receive a stock alert. If you want so remove your stock alert sign up, please contact us.

Credit Account Customers

If you apply for a credit account, we will use credit scoring to assess your application. The credit score will be provided by a credit reference agency. Your credit score will be used by us in conjunction with information that you provide as part of your application, along with information regarding your account conduct (if an existing customer), and official public records such as fraud and insolvency records. The use of credit scoring helps us make fair and responsible lending decisions. If your application for credit is declined you are able to request that this is reconsidered, based on a change of circumstances or a correction of your credit report (if an error was found). The credit scoring used is regularly tested by the professional services provider to ensure that it remains fair, effective and unbiased.

For further information on how to appeal a decision or on the credit scoring service used, please contact us.

We will not reuse your Personal Data for a new purpose other than for what it was originally collected, unless the new use is compatible with the original purpose for which the Personal Data was collected, we have notified you of the new use and given you a reasonable opportunity to object to it, or the new use is otherwise permitted or required by law.

Please note that if you do not share your Personal Data or adjust your contact preferences, we may not be able to provide you or have to stop providing you with the information, products or services that you have requested.

For further information on how and why we have collected your Personal Data, please contact us.

Please note that whilst this policy covers all of our platforms, they have separate cookie declarations and consent management – see below. Therefore please ensure that you access, review, and update the appropriate declaration and consent management.