Complaints
Customer Services
For enquiries related to an existing order or service
If calling from outside the UK please dial
Opening Hours
Monday to Friday: 8am – 8pm
Saturday : 9am – 4pm
Sunday: 10am – 5pm
Christmas Opening Hours
Sunday 22 December - 11:00 - 17:00
Monday 23 December - 08:00 - 20:00
Tuesday 24 December - 08:00 - 13:00
Wednesday 25 December - CLOSED
Thursday 26 December - CLOSED
Friday 27 December - CLOSED
Saturday 28 December - CLOSED
Sunday 29 December - CLOSED
Monday 30 December - 08:00 - 20:00
Tuesday 31 December - 08:00 - 13:00
Wednesday 01 January - CLOSED
Thursday 02 January - 08:00 - 20:00
Friday 03 January - 08:00 - 20:00
Saturday 04 January - 08:00 - 20:00
If you remain unhappy
If you've contacted customer services to make a complaint and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team using one of the options below. We’ll try to resolve your complaint within 2 working days of receipt. If this isn’t possible, we will agree on a course of action with you.
HeadofCustomerServices@royalmint.com
Head of Customer Services
Royal Mint Ltd
Llantrisant
PONTYCLUN
CF72 8YT